We would like to make your returns as easy as possible. You can exchange a product up to 14 days after receiving the product. Shipping costs for exchanges where Tier One Sports is not at fault are paid by the customer. Shipping costs for exchanges and refunds where Tier One Sports is at fault will be credited in the same way your payment was made.
Please understand that we can only accept returns of products that have not been damaged or don't show use of the product. For certain items like tennis string sets and reels we cannot accept returns once the packaging has been opened.
If you receive an item that was damaged at arrival, you can return the item at a full refund or exchange the product. We will cover the costs for returning the item.
IMPORTANT: Please contact firstname.lastname@example.org information on how to request an item return!